Exchange Policy

At Happy Tod, we aim to provide comfortable and high-quality baby clothing and accessories. If you receive a product with size issues, defects, or incorrect items, our Exchange Policy is designed to assist you smoothly.

Please read the policy carefully before requesting an exchange.

1. Business Information

Business Name: DV Creations – Happy Tod
Website: www.happytod.in
Email: happytod916@gmail.com
Phone: +91 98863 92916

Registered Address:
GF No - 03, Akshaya Building, #3041, 14th Cross, 7th Main Road, K.R. Road Cross, Bengaluru - 560070

2. Exchange Eligibility

Customers may request an exchange if:

  • The wrong product was delivered
  • The product has a manufacturing defect
  • There is a size issue
  • The product was damaged during delivery

To qualify for an exchange:

  • The request must be raised within 7 days of delivery
  • The product must be unused and unwashed
  • Original tags, packaging, and invoice should be intact

3. Non-Exchangeable Products

Products may not be eligible for exchange if:

  • The product has been used or washed
  • Original tags or packaging are missing
  • The request is raised after the allowed timeframe
  • The item was purchased during clearance or special sale offers
  • The damage occurred due to customer misuse

For hygiene reasons, certain baby essentials may not be exchangeable once opened or used.

4. Exchange Request Process

To request an exchange:

  1. Contact our support team via email or phone
  2. Share your order number
  3. Provide clear images/videos of the product if applicable
  4. Our team will review the request and confirm eligibility

Email: happytod916@gmail.com
Phone: +91 98863 92916

5. Exchange Approval

Exchange requests are subject to:

  • Product inspection
  • Availability of replacement stock
  • Verification of the issue reported

If the requested replacement product is unavailable:

  • Store credit
  • Alternative product exchange
  • Refund option (if applicable)

may be offered at our discretion.

6. Shipping Charges for Exchange

  • If the exchange is due to our error (wrong or damaged product), exchange shipping may be covered by Happy Tod.
  • For size exchanges or customer-requested exchanges, shipping charges may apply.

7. Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A defective item
  • An incorrect product

please contact us within 48 hours of delivery with supporting photos/videos.

Our team will investigate and provide a suitable resolution.

8. Exchange Delivery Timeline

Once the exchanged item is approved:

  • Replacement dispatch may take 3–7 business days depending on product availability and location.

9. Policy Updates

Happy Tod reserves the right to modify or update this Exchange Policy at any time without prior notice.

Updated versions will be published on this page.

10. Contact Information

For exchange-related assistance, please contact:

DV Creations – Happy Tod
Website: www.happytod.in
Email: happytod916@gmail.com
Phone: +91 98863 92916

Registered Address:
GF No - 03, Akshaya Building, #3041, 14th Cross, 7th Main Road, K.R. Road Cross, Bengaluru - 560070